Frequently asked questions
Clear answers before you enter the water.
How recommendations, enquiries, operators, accounts, conditions and privacy work.
Practical guidance
The essentials, without hidden assumptions.
Find practical answers about Aqua Compass, Island Explorer, enquiries, prices, operators, safety, weather and privacy.
What is Aqua Sri Lanka?
Aqua Sri Lanka is a specialised discovery and request-to-book platform for Sri Lankan ocean, river, lagoon and water experiences. It helps you understand the right coast, season and activity, then supports an operator-confirmed availability request.
Is this an instant-booking website?
Not at launch. Many excellent local operators do not maintain reliable live inventory. Aqua Sri Lanka first collects the relevant trip details; an appropriate operator then confirms availability, final price, inclusions and current conditions.
Is Aqua Compass a weather forecast?
No. Aqua Compass combines seasonal rules, traveller suitability and available condition information to guide a planning decision. Current operator and local safety assessments always take priority.
Does an enquiry cost anything?
No. Submitting an Aqua Plan is free and does not oblige you to book. You decide after receiving a clear operator-confirmed option.
What does public-source verified mean?
It means credible public evidence of the operator, activities or locations has been reviewed. It does not mean the operator has completed Aqua commercial onboarding, document review or enquiry acceptance. Those are shown separately.
Can I include several activities?
Yes. Aqua Compass, Island Explorer and activity pages add selections to the same Aqua Plan so one request can contain several experiences.
What happens when weather or sea conditions change?
The operator makes the final operational decision. Aqua Sri Lanka can help explore another day, departure point, coast or suitable Plan B when available.
Do I need an account?
No. You can begin anonymously. My Aqua uses a secure email link when you choose to save access across devices or review later activity.
Which languages are supported?
English is the master launch language. German and Russian journeys are introduced only when the relevant interface and content have been reviewed as complete.
How is my information used?
Contact and consent information is collected only when needed for an enquiry, account or service request. Only necessary information is shared with relevant selected operators after explicit consent.
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